Privacy policy
Last updated: April 29, 2026
Cartco (a trading name of Prestige Trenz International Ltd, a New Zealand registered company) operates this website and online store (the “Services”). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, place an order, create an account, or otherwise interact with our Services.
Cartco operates from New Zealand and handles personal information in accordance with the New Zealand Privacy Act 2020 and other applicable laws.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and disclosure of your personal information as described below.
Personal Information We Collect
Personal information refers to information that identifies or could reasonably identify an individual.
Depending on how you interact with our Services, we may collect the following types of personal information.
Contact Information
Including:
• Name
• Billing address
• Shipping address
• Email address
• Phone number
Order and Transaction Information
When you place an order or interact with our store we may collect:
• Products purchased or viewed
• Cart contents
• Order history
• Payment confirmation
• Shipping and delivery information
• Returns or exchanges
Payment Information
Payments are securely processed by third-party payment providers including but not limited to:
• Shopify Payments
• PayPal
• Apple Pay
• Google Pay
Cartco does not store full credit card numbers on our servers.
Account Information
If you create a customer account we may collect:
• Username
• Password
• Account preferences
• Saved items or wishlists
Device and Technical Information
When you visit our website certain technical information may be collected automatically, including:
• IP address
• Browser type and version
• Device type
• Operating system
• Website interaction data
• Pages viewed and time spent on pages
• Referring website or search source
Communications
If you contact us directly we may collect information included in your communications, including support enquiries, product questions, or feedback.
How We Collect Information
We may collect information in the following ways:
• Directly from you
• When you place an order, create an account, subscribe to emails, or communicate with us.
• Automatically
• Through cookies, analytics tools, and similar technologies when you browse our website.
• Through service providers
• Including payment processors, logistics providers, analytics platforms and marketing tools.
How We Use Your Personal Information
We use personal information to operate and improve our Services. This may include:
• Processing and fulfilling orders
• Delivering products and managing shipping
• Processing returns or exchanges
• Providing customer service and responding to enquiries
• Managing customer accounts
• Sending order confirmations and shipping updates
• Improving website functionality and customer experience
• Preventing fraud and protecting our systems
• Complying with legal obligations
• Conducting internal business analysis
• Sending marketing communications where you have opted in
We may also analyse purchase behaviour and browsing activity in order to improve product offerings and website performance.
Marketing and Advertising
If you subscribe to our mailing list or consent to marketing communications, we may send you information about:
• New products
• Promotions and discounts
• Store announcements
You may unsubscribe at any time using the unsubscribe link in any marketing email.
We may also display relevant advertisements to you through third-party advertising platforms based on your interaction with our website.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how our Services are used.
Cookies may allow us to:
• Remember your shopping cart
• Save your preferences
• Analyse website traffic
• Improve website performance
• Support marketing and advertising efforts
You can disable cookies through your browser settings, however some features of the website may not function correctly if cookies are disabled.
Sharing Personal Information
We may share personal information with trusted service providers who help operate our business, including:
• Shopify (our ecommerce platform provider)
• Payment processors
• Shipping and logistics providers
• Email marketing providers
• Analytics and website performance services
• Fraud detection and security providers
These service providers are only given the information necessary to perform their services.
We may also disclose personal information where required by law, legal process, or to protect our legal rights or the safety of our users.
Relationship with Shopify
Our store is hosted on the Shopify ecommerce platform.
Shopify provides the online infrastructure that allows us to sell products and manage customer transactions. As part of providing these services, Shopify may process certain personal information relating to your interaction with our store.
For more information about how Shopify handles personal information, please review the Shopify Privacy Policy:
International Data Transfers
Some service providers used by Cartco may store or process personal information outside New Zealand.
Where this occurs, we take reasonable steps to ensure that personal information is handled securely and in accordance with applicable privacy laws.
Data Security
We implement reasonable technical and organisational safeguards designed to protect personal information from unauthorised access, misuse, alteration, or disclosure.
Security measures may include:
• Encrypted website connections (SSL)
• Secure payment processing
• Restricted system access
• Monitoring for suspicious activity
However, no internet transmission or electronic storage method is completely secure. By using our Services you acknowledge that information transmitted online may not always be fully secure.
Fraud Prevention and Security Monitoring
To protect our customers and our business, we may monitor transactions and website activity to identify potential fraud, abuse, or security risks.
We reserve the right to cancel, suspend, or investigate transactions that appear suspicious or that violate our policies.
Data Retention
We retain personal information only for as long as reasonably necessary to:
• Provide our Services
• Maintain business and accounting records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
When personal information is no longer required, we take reasonable steps to securely delete or anonymise it.
Automated Processing
We may use automated systems to analyse website usage patterns, detect fraud, and improve the performance of our Services. These processes do not involve automated decision-making that produces legal or similarly significant effects on individuals.
Third-Party Websites
Our website may contain links to third-party websites or services that are not operated by Cartco.
We are not responsible for the privacy practices or content of those third-party websites and encourage users to review their privacy policies before providing personal information.
Your Privacy Rights
Under the New Zealand Privacy Act 2020, you have the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request clarification about how your information is used
Requests can be made by contacting us using the details below.
Limitation of Responsibility
While we take reasonable steps to protect personal information, Cartco is not responsible for the privacy practices, security, or data handling procedures of third-party platforms, service providers, or websites that may interact with our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The updated policy will be published on this page with the revised Last updated date.
Contact
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Email: sales@cartco.co.nz